Frequently Asked Questions
Everything you need to know about shopping with Tarsus.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75 within the contiguous United States.
How can I track my order?
Once your order has dispatched, you will receive an email confirmation with a tracking number and a link to our carrier's website where you can monitor your delivery in real-time.
What is the Tarsus return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Tarsus accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, all Tarsus products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number and photos of the defect.
How do I make changes to an order I already placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.